Privacy Policy

What We Actually Collect

When you reach out to us through our website or give us a call, we're gonna need some basic stuff to get back to you - your name, email, phone number, that sort of thing. If you're filling out our contact form for a potential project, we might ask about your property details or what you're looking to build.

We also collect some technical info through our website analytics - things like which pages you visit, how long you stick around, what device you're using. Nothing creepy, just helps us figure out if people are actually finding what they need on our site.

How We Use Your Info

Pretty straightforward here - we use your contact details to, well, contact you back. Whether that's responding to your inquiry, sending project updates if we're working together, or occasionally sharing news about what we're up to at the studio.

The technical stuff we collect? That's purely internal. We're trying to make our website better and understand what folks are interested in. Are people checking out our heritage restoration work more than residential projects? That kinda thing helps us know what content to focus on.

We've never sold anyone's information and we're not about to start. That's not how we roll.

Who Gets to See It

Your information stays within our studio team. Sometimes we work with contractors, engineers, or consultants on projects, and if that's relevant to your inquiry, we might need to share some details with them - but only what's necessary for the work.

We use a few third-party services to keep things running - email hosting, website analytics, cloud storage for project files. These companies have their own privacy policies and security measures. We've vetted them, but you should know they exist.

If the law requires us to hand over information (like in response to a court order), we'll do what we're legally obligated to do. Hasn't happened yet, but transparency matters.

Cookies & Tracking

Yeah, we use cookies. Not the chocolate chip kind - the internet tracking kind. They help our website remember your preferences and let us analyze traffic patterns. Most browsers let you control or block cookies if that's your thing, though it might make some features wonky.

We're using Google Analytics to track how people use our site. It's anonymized data, so we're not stalking individual users or anything weird like that.

Your Rights & Choices

You've got options here. Wanna know what information we have about you? Just ask. Want us to correct something that's wrong? We'll fix it. Want us to delete your data entirely? We can do that too, as long as we're not legally required to keep it.

If you've signed up for our newsletter or updates and change your mind, there's an unsubscribe link at the bottom of every email. No hard feelings - we know inboxes get overwhelming.

Under Canadian privacy law (PIPEDA), you've got specific rights about your personal information. We take that seriously and we'll honor your requests promptly.

Security Measures

We're not cybersecurity experts, but we take reasonable precautions to protect your information. Our website uses SSL encryption (that's the little lock icon in your browser). We use secure servers, regular backups, and we limit who on our team can access sensitive data.

That said, nothing's 100% secure on the internet. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know right away and tell you what happened.

How Long We Keep Stuff

We keep your information for as long as it's needed. If we're working on a project together, we'll keep those records for several years after completion - both for portfolio purposes and because building projects often have long-tail considerations.

For general inquiries that don't turn into projects, we typically keep the info for a couple years in case you circle back. After that, we'll clear it out unless there's a good reason to hang onto it.

Links to Other Sites

Sometimes we link to other websites - maybe a manufacturer's site, a contractor's portfolio, or articles we think are interesting. Once you click those links, you're on their turf and their privacy policies apply, not ours. We try to link to reputable sites, but we can't control what they do.

Changes to This Policy

We might update this privacy policy from time to time - maybe because of new regulations, changes in how we operate, or feedback from folks like you. When we make significant changes, we'll update the date at the top and maybe send a heads-up if you're on our mailing list.

It's worth checking back occasionally if you're curious about updates, though honestly, we don't expect to overhaul it every other week.

Questions or Concerns?

If something in here doesn't make sense, or if you've got questions about how we handle your information, just reach out. We're not hiding behind legalese - we're happy to explain things in plain language.

You can email us at studio@pyrovenlithquinth.info or give us a call at (604) 555-0847. We'll get back to you pretty quickly.

If you've got a formal complaint about how we've handled your personal information and talking to us directly doesn't resolve it, you can contact the Office of the Privacy Commissioner of Canada. But let's start with a conversation first, yeah?